Refund policy
Returns & Refunds — UK Customers
Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period for eligible purchases.
Standard press-on sets can be returned within 14 days of delivery, provided that the tamper-evident seal of the set is intact. For hygiene reasons, sets with a broken or removed tamper-evident seal cannot be returned.
If you would like to make a return, please contact us with your order number. Once you have contacted us, you have a further 14 days to return the item.
Please return the unopened press-on set together with all unused accessories originally included in your order. Missing or used items may result in a partial refund.
Customers are responsible for return postage.
We aim to process refunds within 7 working days of receiving and inspecting your return.
Custom-Sized & Bespoke Products
Custom-sized and bespoke sets are made to your measurements and specifications.
Once a custom-sized or bespoke order has been placed, we cannot accept cancellations due to a change of mind or incorrect measurements provided by the customer.
Please check your measurements carefully before placing your order. If you realise you have made a measurement error, please contact us as soon as possible and we will do our best to help where possible.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us with your order number and clear photos of the issue.
As each set is hand-painted, slight variations in colour, finish or detail may occur. These are a natural part of handmade products and are not considered defects.
If the item is faulty, damaged or incorrect, we will arrange the return and cover the return postage where necessary.