Frequently Asked Questions

Products & Designs

What are your press-on nails made from?

All Colette Nail Artistry press-on nails are 100% hand-painted and made to order, using carefully selected gel polishes and materials, primarily from trusted nail brands in Japan, Korea and Taiwan.

As every set is handmade, slight variations in colour, finish and hand-painted detail may occur.
What is included in each set?

Each press-on nail set includes:

  • 10 press-on nails
  • Complimentary tool kit, including: adhesive tabs, orange stick, nail buffer, alcohol pad

For detailed instructions on application, removal and care, please refer to our How It Works.
What nail shapes do you offer?

We currently offer Oval and Almond shape.

Rather than offering every design in every shape, we select the shape that best complements each design. We believe that the right shape helps enhance the overall balance and character of the nail art.

Oval shape has a softer, more delicate appearance, while Almond shape creates a more elongated and slender look.

Please check the available shape options on the individual product page before ordering, as not every design is available in both shapes.

For the exact length and width of each shape, please refer to our Size Chart.
What sizes are available?

We offer both standard sizing and custom sizing.

Our Size Chart includes the available sizes, the length and width of each nail shape, and instructions on how to measure your natural nails.

Please make sure you select the correct size when placing your order. If you choose custom sizing, please check your measurements carefully before submitting them.
Can I change the colour or make small changes to a design?

Some designs can be adapted to a different colourway or have minor customisations made, depending on the design.

If you have a particular colour combination or small change in mind, please contact us before placing your order so we can confirm whether it is possible and whether any additional charge applies.
Can I send you a reference picture for a custom design?

Yes. We accept bespoke design enquiries.

You are welcome to send us your inspiration or reference images. We will review the design and provide a quote before any bespoke order is placed.

Bespoke designs need to be compatible with Colette Nail Artistry's aesthetic and approach to nail art. We may decline requests that are not a good fit for our style or cannot be recreated in a way that meets our standards.

Please contact us with your reference images before placing an order.

Ordering & Production
Are your nails ready-made or made to order?

All our press-on nails are made to order.

We begin creating your set after your order has been placed, and every set is 100% hand-painted.
How long does it take to make my order?

Production typically takes 2–5 working days.

During busy periods, processing times may be slightly longer. If there is an updated timeframe, this will be communicated at the time of ordering.

Production time is separate from delivery time.

For full details, please refer to our Terms of Service.
Can I change or cancel my order after placing it?

For standard-sized orders, you have a statutory right to cancel your online order under the Consumer Contracts Regulations 2013, subject to the applicable cancellation and return conditions set out in our Terms of Service.

However, this cancellation right does not mean that changes can be made to an order after it has been placed. Changes to design, colour or other order details cannot be guaranteed once an order has been placed.

For custom-sized and bespoke orders, the cancellation exception for goods made to your specifications may apply. Once production has started, we cannot accept changes or cancellations due to a change of mind or incorrect measurements, where permitted by law.

If you realise that you have provided an incorrect size or made another genuine mistake with your order, please contact us as soon as possible. We will review the situation and do our best to help where possible.

Please refer to our Terms of Service for full details.

Application, Wear & Care
How should I care for my press-on nails?

Although press-on nails can be reused, they are still a wearable product and will naturally show signs of use over time.

Exposure to cleaning products, alcohol, water and everyday knocks or friction may cause wear to the finish, decorations or surface of the nails.

Minor wear is a normal part of using and reusing press-on nails.

For detailed care and maintenance advice, please refer to our How It Works.
Can I reuse my press-on nails?

Yes. With careful application, removal and storage, press-on nails can be reused multiple times.

How many times a set can be reused will depend on how it is applied, removed and cared for.

Please refer to our How It Works for detailed guidance.
How long can I wear my press-on nails?

When applied with adhesive tabs, press-on nails can typically be worn for around 3–7 days, depending on your individual nails, application, daily activities and care.

Wear time varies from person to person, so we cannot guarantee a specific duration.

For tips on application, removal and care, please refer to our How It Works.
What should I use to apply my press-on nails?

We recommend using adhesive tabs.

When removed carefully, adhesive tabs are less likely to damage your natural nail surface or the press-on nails themselves.

If nail glue is used, there is a possibility that the press-on nails may be damaged during removal and become unsuitable for reuse.

For detailed application and removal instructions, please refer to our How It Works.

Replacement & Additional Nails
I lost or damaged one nail. Can I order a replacement?

Yes. You can contact us to enquire about replacing an individual nail from your set.

Replacement nails are from £5 per nail, depending on the complexity of the design and materials required. We will provide a quote before proceeding.

To help us match your original set, please provide your order number and, where available, a photo of the original set or nail.

As some materials may no longer be available, we cannot always guarantee an exact match. If we are unable to recreate the nail exactly, we will let you know when providing your quote.
Can I order additional nails for my set?

If you would like to order additional nails for a set, please contact us to discuss your requirements.

Availability and pricing will depend on the design, materials and whether the nail can be recreated. We will confirm the details and provide a quote before proceeding.
Is shipping charged for replacement or additional nails?

Replacement and additional nail orders follow our standard UK shipping policy.

UK shipping is free on orders of £45 or more via Royal Mail Tracked 48.

Orders below £45 will be charged the applicable shipping fee shown at checkout.

Delivery
How long does delivery take?

Once your order has been completed and dispatched, UK delivery is estimated to take approximately 2–3 working days via Royal Mail Tracked 48.

Please note that production time is separate from delivery time.

Delivery times are estimates and may occasionally be affected by circumstances beyond our control.

For full details, please refer to our Terms of Service.
Is UK shipping free?

Yes. UK shipping is free on orders of £45 or more via Royal Mail Tracked 48.

Orders below £45 will be charged the applicable shipping fee at checkout.
Do you ship internationally?

We are currently exploring options for international shipping.

International shipping is not currently available. If we introduce international shipping in the future, we will announce the update on our website.

Returns & Refunds
Can I return my press-on nails if I change my mind?

For eligible standard press-on sets, UK customers have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.

The set must be returned unopened with the tamper-evident seal intact, together with all unused accessories originally included with the order.

For hygiene reasons, sets with a broken or removed tamper-evident seal cannot be returned under the standard return process.

Please refer to our Terms of Service for full details.
Can I return a custom-sized or bespoke set?

Custom-sized and bespoke sets cannot be returned due to a change of mind, whether or not the set has been opened.

This does not affect your statutory rights in relation to goods that are faulty, damaged or incorrect.

Please refer to our Terms of Service for full details.
Who pays for return postage?

For eligible standard returns, customers are responsible for return postage.

If an item is faulty, damaged or incorrect, we will arrange the return and cover the return postage where necessary.
How long will my refund take?

We aim to process refunds within 7 working days of receiving and inspecting your return, and in accordance with applicable consumer law.

Please note that the time for the refund to appear in your account may also depend on your payment provider.
What if my order arrives faulty, damaged or incorrect?

If you believe your order is faulty, damaged or incorrect, please contact us with your order number and clear photos of the issue.

We will assess the issue and work with you to resolve it. Where necessary, we will arrange the return and cover the return postage.

Please note that slight variations in colour, finish or hand-painted detail are a natural part of handmade products.

Differences in colour caused by individual monitor or screen settings may also occur and are not considered defects.

If you have any other questions that are not answered here, please contact us and we will be happy to help.